SHIPPING

At the moment there is NO EXTRA CHARGE for shipping WORLDWIDE. 

  • Gone Atelier is based in Poland, Europe.  

  • All European orders are carried by express shipping partners (GLS/DHL/DPD) with a standard of 2-6 business days delivery time. 

  • We use international mail for all overseas orders, delivery may take up to 12 business days.

  • We provide tracking information for every order.

    • You will receive a shipping confirmation via email once we hand out your purchase to the carrier. Valid tracking number will be listed within.

    • We are not responsible for any delays being direct result of customs clearance or carrier processing issues (such as weather/mechanical delays, package marked as undeliverable, address issues, etc). We do not collect nor are we responsible for VAT, custom duties, or taxes.

    • Please note that all items are made to order hence in case of any unexpected circumstances preventing us from shipping goods on time, we reserve the right to withhold refund process until shipping issues have been resolved. At the same time, we oblige to ship the orders within the nearest date possible in case any temporary suspensions of shipping services take place.