Our jewellery is hand-crafted to order based on your specifications. Note that, 'buyer' is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, and the taxes, duties, and fees of the destination country. In case of refusing to recive the package there will be NO REFUND as every piece is made for specific measurements to order. Returns are not accepted due to customer error or change of mind. In the event that a product you have ordered is faulty or in any other way does not match your order specifications contact us immediately to arrange the return of your order within 14 days.